Recap: Queensland’s virtual ED is now available statewide and provides more overview

Queensland expands virtual ED services statewide

Queensland Hospital and Health Services are extending access to Virtual Emergency Department services to all individuals in the state.

Developed and launched by Metro North Health at the height of the 2020 pandemic, telemedicine services are now available to all Queenslanders in need of urgent, non-life-threatening care.

The expanded service will be run by senior ED staff, including GP and QAS staff, according to the media release.

24/7 telestroke service to launch in Western Australia next year

Western Australia’s Department of Health Telemedicine Stroke Service is in its second phase of implementation with plans to transition to a 24/7 service.

About a year after its launch, the service provided real-time stroke specialist care to over 300 individuals via telemedicine.

In a statement, the Washington state government said it saw “considerable” prevalence in the Southwest and Great Southern regions, with more than half of all referrals coming from those regions.

“Stroke is an urgent medical emergency, and timely access to specialized clinical diagnosis and management improves patient outcomes. Remote Stroke Services will enable clinicians across Washington State to: You will have access to centralized consultant advice, neurological imaging advice, expedited treatment pathways and timely clinical documentation,” said Dr. Andrew Wesseldine, Director of WA Stroke.

Healius Moves to Cloud-Based Contact Center Platform

Healius, an ASX-listed pathology service provider, is replacing a range of older telephony and contact center technologies with an integrated, cloud-based solution from RingCentral.

The company recently signed a five-year agreement with a US-based business communication solutions provider to enhance the physician and patient experience in pathology and imaging practices. It also provides analytics and insights to improve workforce and operational efficiency.

The agreement includes device and service delivery, 500,000 toll-free minutes per month, e-fax capabilities to all numbers, and a single service desk to streamline communications management.

The RingCentral platform integrates with Microsoft Teams,, and other business applications Healius uses.

In addition, RingCentral assumes no responsibility for the security and security of all Customer Content, including the content of calls, facsimiles, voicemails, voice recordings, shared files, meetings, web chats, emails, or other communications transmitted or stored through the RingCentral Services. We are also committed to maintaining your privacy. Data will be retained and accessed only within Australia.

The rollout of RingCentral’s platform across all 260 Healius sites across Australia is expected to be completed by early next year.

North Shore Hospital installs check-in kiosks for outpatients

Auckland’s North Shore Hospital is New Zealand’s newest public hospital to introduce touch screen check-in kiosks for outpatients.

This implementation is part of a larger deployment of technology to improve the patient experience across hospitals and health services under Te Whatu Ora (Health New Zealand). Helps people move around and reduces potential queues at reception areas.

Patients can enter by scanning the QR code on the appointment letter sent by mail or email.

According to Te Whatu Ora Waitematā, the second and third facilities will soon be installed at North Shore Hospital and Waitakere Hospital, which serve about 20,000 outpatients each month.

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